Refund policy

Last updated September 29, 2026

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle processes refunds on our behalf.

Refunds

If Peekbird isn't right for you, ask within 14 days of a payment and we'll refund that payment in full, whether it's a first payment, a renewal or an upgrade.
Write to [email protected] from your account's email address, or through Paddle at paddle.net, with your order number if you have it.
Refunds go back to the card or account you paid with, usually within 5–10 business days.
After 14 days, payments aren't refunded, but you can cancel so nothing more is charged.

Cancel any time under Billing in the dashboard. Your plan stays until the period you paid for ends, and nothing more is charged.
Changed your mind before then? Keep the plan from the same page, at no cost.

An upgrade is charged at once for the rest of the period, less what's unused of your current plan.
A downgrade takes effect when the period you paid for ends; nothing is charged or credited for the switch.