Terms of service

Last updated September 29, 2026

1. Who we are

Peekbird ("Peekbird", "we", "us") is a service for A/B testing, session recordings and analytics on websites. It is operated by Levan Tchubabria, Individual Entrepreneur, registered in Georgia under identification number 01005029894, at Mirian Mepe Str. #80, Tbilisi. You can reach us at [email protected].

These terms apply to anyone who creates an account or uses Peekbird ("you"). By creating an account or using Peekbird, you agree to them. If you use Peekbird for a business, you agree on its behalf and confirm you may do so.

2. Your account and workspace

• Keep your sign-in details safe, and tell us at once if you think someone else has used your account.
• A workspace belongs to its owners. Owners decide who else can use it, in which role, and are responsible for what its members do in it.
• You must be old enough to enter a contract where you live, and at least 16.

3. Plans and payments

• Plans are described on our pricing page. They differ in sessions a month and how long recordings are kept; every plan has every feature.
• Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's own terms apply to your purchase.
• Paid plans renew automatically, monthly or yearly, until cancelled. Prices are before tax; Paddle adds the tax that applies where you are.
• Upgrades take effect at once and are charged for the rest of the period, less what you already paid. Downgrades and cancellations take effect when the period you paid for ends. Refunds follow our refund policy.
• When a workspace reaches its plan's sessions for the period, its sites keep working and its experiments keep running, but new visits aren't recorded or counted until the period ends or the plan grows. Nothing extra is charged.

4. Your websites and your visitors' data

When you install Peekbird on a website, it collects data about that website's visitors on your behalf. For that data you are the controller and we are your processor: we use it only to provide Peekbird to you, as our privacy policy describes. You are responsible for:

• having a lawful basis for the data collected on your websites, and asking for consent where the law requires it;
• telling your visitors, in your own privacy policy, that you use Peekbird for testing, recordings and analytics;
• not sending us special categories of personal data (health, religion, and the like), payment card numbers or passwords, and marking any page parts that show such data to be left out of recordings;
• handling your visitors' requests about their data; Peekbird lets you erase a visitor's data for this.

If you need a data processing agreement, write to us and we'll sign one.

5. Acceptable use

Don't use Peekbird to break the law, to track people across websites you don't control, or to harm or deceive anyone. Don't try to access other customers' data, overload or probe the service, or resell it without our agreement. We may suspend a workspace that does, after telling you where we reasonably can.

6. Our service

• We work to keep Peekbird available and your data safe, but we can't promise it will never be interrupted or error-free.
• We improve Peekbird over time; we may change features, and we'll tell you in advance of changes that take away something important.
• Data is kept as long as your settings and plan say, then deleted. When you delete a site or your workspace, its data is deleted.

7. Ownership

Your websites, content and data stay yours. Peekbird, its software and its brand stay ours. You give us the permission we need to host and process your data to provide Peekbird to you, and nothing more.

8. Liability

To the extent the law allows, Peekbird is provided as it is, and we are not liable for indirect or consequential losses, such as lost profits or revenue. Our total liability for any claim is limited to what you paid us in the twelve months before it. Nothing here limits liability that can't be limited by law.

9. Ending

You can cancel your plan or delete your workspace at any time. We may end these terms if you seriously break them. After that, your data is deleted as described above.

10. Changes and law

If we change these terms, we'll post the new version here, and tell account owners of significant changes in advance. These terms are governed by the law of Georgia, without limiting the protection the law where you live gives you as a consumer.